Tarigan, A., Subianto, A., Sudibyo, S., & Lubis, L. (2019). A MODEL SERVPERF IN SURGICAL TREATMENT SERVICES FOR “BPJS” NON ARMY PATIENTS AT THE NAVAL HOSPITAL DR. RAMELAN SURABAYA. JOURNAL ASRO, 10(2), 92-99. doi:10.37875/asro.v10i2.132